Frequently Asked About Our Terms
Contact us immediately via live chat or email. We'll freeze your account and verify your identity using your phone number and email before restoring access. If unauthorized bets were placed, we investigate and may reverse those transactions depending on the circumstances.
You can withdraw your deposit anytime, but deposits via DANA, OVO, GoPay and QRIS require verification of the source. If we cannot verify the payment method matches your account details, the withdrawal is held for up to 48 hours while we confirm the match.
Access and eligibility depends on local law. When you register, you confirm you meet the minimum age requirement in your region and that the name and details you provide are yours. We may request official ID to verify this before processing large withdrawals.
We retain your full account record—bets, deposits, withdrawals and login timestamps—for seven years from the date of each transaction. You can download your history anytime from your account statement page.
Deposit and withdrawal limits vary by your account status and the payment method. DANA, OVO, GoPay and QRIS each have their own daily transfer caps. Your account dashboard shows your current limits; contact support if you need them adjusted.
Using a payment method that isn't yours violates our terms and may result in account suspension while we investigate. If confirmed, your account may be closed and your balance forfeited. Disputes go through our support team and, if unresolved, may be escalated to the payment provider.
No. We share your data only with DANA, OVO, GoPay and QRIS to process your transactions and with law enforcement if legally required. We do not sell your email, phone, or betting history to third parties or marketers.
